Translated from French
Hello Jérôme,
Thank you for taking the time to share your feedback. We are sorry to hear that your wife was unable to fully enjoy her stay.
Regarding your wife's contact information, we understand that this may have been frustrating. Unfortunately, due to technical reasons, our booking system does not allow for changes to the information once the reservation has been made, even if you have repeatedly provided these details. We apologize for any inconvenience this situation may have caused.
Regarding the computer glitch that delayed the transmission of the boater's information, we also apologize. We will ensure that we strengthen our processes to prevent this type of problem in the future.
Finally, regarding the hike from Hendaye to San Sebastián, we thank you for your constructive feedback. We have noted that some sections were more difficult than expected and that the total distance was longer than initially indicated.
In this regard, we have already made changes to the trip description to make the level of difficulty and distance clearer for our future travelers.
We hope that despite these points, your wife was able to appreciate other aspects of this stay.
We would be delighted to be able to accompany you again on a future adventure under optimal conditions.
The Decathlon Travel team