Contact Us | Customer Service
Monday through Friday: 9 a.m. to 5 p.m. and Saturday: 9 a.m.–12:30 p.m. / 1:30 p.m.–5 p.m.
Contact Us
Have a question or want to make a reservation?
Based in Annecy, our team of five passionate advisors is here to guide you: Thibault, Romain, Valentine, Célestine, and Gwenaëlle.
Contact us!
HOW TO CONTACT US:
📞 Before booking: by email or by chat
Would you like to book a stay, get some advice, or ask a question before booking?
Online Chat & Emails
📅 Monday through Friday: 09:00 AM to 5:00 PM
📅 Saturday: 9:00 AM–12:30 PM / 1:30 PM–5:00 PM
💬 Have a question? Click the chat bubble in the bottom right corner of your screen! We’ll respond right away
📩 Contact our customer service team via email
📩 After booking: email only
Have you already booked a trip and would like to:
- change a date,
- cancel your trip,
- report a problem, or file a complaint?
👉 These requests are handled exclusively via email to ensure accurate tracking and follow-up:
Contact our customer service team via email
Our representatives will respond within 24 business hours.*
🌍 During your trip: contact your local agency directly
For any questions while you’re there (schedules, transfers, equipment, weather, etc.),
please contact the local agency organizing your trip directly.
👉 Their contact information can be found in your Decathlon Travel account and in your travel documents.
Need a faster response?
Our FAQ will also guide you to the right person to contact for your situation. It’s a quick and easy way to get help.
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Other Inquiries
Groups and Employee Representative Committees (CSEs)
Decathlon Travel also assists companies, Employee Representative Committees (CSEs), clubs, and associations in organizing custom sports trips for groups. Our trips are designed to strengthen team cohesion, encourage initiative, and create lasting shared memories. Have a project in mind?
Become a Partner
Organizations wishing to join our network can begin the selection process by completing our partner questionnaire: a selection committee reviews each application and responds to partners promptly.