Translated from French
Good morning,
Thank you for taking the time to share your feedback with us.
We are delighted to read that you enjoyed the mountaineering race, the great atmosphere in the group and the magnificent scenery.
Regarding the group composition and the skill level differences, we completely understand your frustration. Although we do a preliminary selection based on experience questionnaires, unfortunately, skill assessments sometimes vary from one participant to another. Thank you very much for your teamwork and the help you provided to the other group members. We will strengthen our prerequisite checks to ensure optimal homogeneity on our intermediate trips.
Regarding the CAF (French Alpine Club) membership card, we want to clarify something: our agency purchases overnight stays directly from the mountain huts to manage the organization of your trip. However, the huts do not pass on the discounts granted to CAF cardholders to the professional rates applied by travel agencies, which explains why we cannot offer this preferential rate on our all-inclusive courses.
We have taken note of all your comments to continue improving the preparation of our trips. We look forward to seeing you again in the mountains!