Translated from French
Hello Marc,
Thank you for taking the time to share your feedback regarding your stay in Porto. We are sorry to hear that the spa facilities did not meet your expectations, particularly with the closure of the hammam and the issues you experienced with the pool water. We completely understand your frustration, especially since these services are part of the amenities offered.
Our local partner confirmed that they were unaware of the pool water issues during your stay. It is regrettable that this situation could not be rectified immediately. However, they assured us that they would take steps to reassess and upgrade the facilities, including the water treatment system.
As stated on your stay page, the golf course is the main activity, and facilities such as the spa and swimming pool are additional services. Nevertheless, we take your comments very seriously and will ensure that this type of inconvenience does not recur in the future.
We hope that you enjoyed your golf course and that we will have the opportunity to offer you a fully satisfying experience during a future stay.
Thank you again for your feedback, which helps us improve our services.
The Decathlon Travel team