Translated from French
Hello Camille,
Following your review, we took the time to call you and our local partner to better understand your feedback.
We are sorry that this stay did not meet your expectations, and we understand your disappointment.
Based on our discussions with our local partner, several adjustments had to be made due to unforeseen weather conditions. These decisions were primarily aimed at your safety and that of the group. For example, the itinerary was modified to allow for overnight stays in mountain huts rather than tents, in order to avoid bivouacking in persistent rain. Similarly, some sections were required on foot across slippery terrain, where horseback riding would have been risky.
We understand that these adjustments may have altered your experience, especially if you were hoping for more time in the saddle or faster gaits like a canter. However, the mountain terrain dictates a pace that is mostly at a walk, and unpredictable weather requires flexibility from everyone. These are essential factors to consider in this type of sporting adventure.
Our partner also raised an important point: the equestrian and physical fitness level required for this trip. It seems that some participants in this edition encountered difficulties that slowed the overall pace. We will therefore ensure that the prerequisites listed on our website are more clearly defined to guarantee a better match between travelers' expectations and the reality of this demanding trip.
We hope that, despite these setbacks, you will retain some good memories of this mountain experience.
The Decathlon Travel team