Translated from French
Hello Pierrick,
Thank you for taking the time to share your detailed feedback regarding your experience with us.
We are sincerely sorry to hear that communication with our customer service did not meet your expectations. Regarding price fluctuations, as explained, our fares can vary depending on several factors, including group occupancy, flight prices, and the proximity of the departure date. We understand that this can be frustrating and apologize for any inconvenience caused.
Regarding our experience with local partners, we acknowledge that the clarity of information between Decathlon Travel, Atalante, and Altaï was not optimal. We will work to improve this transparency to avoid any confusion in the future.
On the other hand, we are delighted to read that your guide Laurence made your trip enjoyable and enriching. We will be sure to pass on your compliments to her.
We are also pleased that the route of the journey and the diversity of the landscapes fully satisfied you.
Regarding the welcome at the Roche Plate gîte and the inconveniences related to the location of the hotel during your last night, we take good note of your remarks.
We will provide feedback to our partners to improve these aspects and ensure a better experience for our future travelers.
We hope that, despite these negative points, you were able to fully enjoy your adventure.
Thank you again for your feedback, which helps us to improve.
The Decathlon Travel team